Privacy Policy

Arrival Card processes traveler information only for the requested Malaysia arrival-card assistance, payment verification, fulfillment and customer support. Contact admin@arrivalcard.com for access, correction or deletion requests.

Information we process

Passport and identity details, contact details, travel dates, transport and accommodation information, declarations, and provider payment references. We do not receive or store full card numbers. PayPal or Razorpay processes payment details directly.

Storage and access

Application records and uploaded PDFs are encrypted in the separate Malaysia store on Netlify. Access to orders and analytics requires the administrator login. Email delivery is provided by Resend. Our team may use the supplied details to prepare the requested submission with Malaysian Immigration as authorized by your order.

Retention

Unpaid drafts expire after two days. Prepared application and PDF records are deleted seven days after completion or at the configured expiry. A limited non-personal payment ledger may be kept for 72 months. Email copies remain in the recipient's mailbox.

Website analytics

We record session estimates and form milestones, page activity, field names interacted with (never the entered values), approximate country, reported device/browser information, time zone and the initial network IP. These records are accessible only in the authenticated analytics dashboard and removed after 30 days. Browser analytics are estimates and do not establish visitor identity. A session ID is stored for the browser tab.

External services

Fonts and flags are delivered by Google Fonts and FlagCDN. External providers and hosting services may process normal technical access requests. We do not install advertising pixels.

Operator

Arrival Card · admin@arrivalcard.com. Country: USA.