Cancellation & Refund Policy

Contact admin@arrivalcard.com with your order reference to request cancellation or report a service issue.

If work has not started, you may request cancellation and a refund. Duplicate payments and errors caused by our service will be reviewed. Once the requested assistance has been completed and delivered, a change of travel plans alone does not qualify for a refund, subject to applicable consumer rights.

A refund request is not a confirmation that funds have been returned. Approved refunds must be processed through the original payment provider. We will communicate the outcome and provider reference. Nothing in this policy excludes statutory rights.